Deliveries might be delayed due to COVID-19, please allow 2-3 working days 

Our E Scooters are shipped from the UK via Fedex Tracked. To qualify for next working day delivery orders must be placed before 12pm (Mon-Thurs) UK only. Orders placed after 12pm on Thursday will be sent on Monday, unless we instruct you otherwise.

Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two-business days. 

Electric Scooters may be available to collect from our offices in Woking but please contact us to discuss: orders@theescooterco.com

All item’s will be dispatched within 24 hours of purchase.

Please note that orders will not be dispatched over the weekend.

Delivery price is £35 however we are currently offering FREE Delivery on all Selected Scooters.

Saturday delivery is £15 and the order must be made before 2pm on Friday.

For our Refund Policy, Terms and Conditions and more information, please see our Terms & Conditions

All electric scooter deliveries will need to be signed for.

Deliveries
If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot.

The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.

The E-Scooter Co, reserves the right to charge the full shipping cost applicable if the customer would like the order to be re sent if the item is returned to us because the customer could not take delivery.

Courier returned items will be added back into our stock and your account will be credited with the order total, minus the shipping costs and the fee that the courier charges us to deliver the good back to us. If you want the order re shipped you will have to create a new order.

We cannot be held responsible if a customer enters the incorrect address on their order. If the order is delivered to the incorrect address due to an incorrect address being entered on the order The E-Scooter Co. cannot be held responsible.  

Packaging
Please keep the original box and packaging for at least 30-days, in the event that you need to return the product to us.

Unfortunately, we cannot accept any e-scooter returns without all of the original packaging and accessories. This includes all boxes, cables, charger, manuals and all other items originally included within the packaging. 

Pre Order:

When Pre Ordering stock, you will need to pay for the item in full. Please click on Pre Order delivery at checkout and we will ship the scooter so that you receive it on the next working day as soon as it arrives in stock.

All of the scooters that are available for pre order should be in stock on the date shown on the product page on the site. This is an approximate date and this may vary slightly which is out of our control. We will however keep you informed.

We will email you as soon as the scooter arrives and we will let you know when we ship the scooter to you. You will receive a TNT tracking number.

If you would like a refund at any point before the scooter is shipped to you, please do get in touch: orders@theescooterco.com and we will be able to refund you.

Returns

ALL E-SCOOTERS COME WITH A WARRANTY, PLEASE CHECK EACH E-SCOOTER FOR WARRANTY INFORMATION.

If you change your mind after placing an order and your items have not yet shipped, we can possibly cancel your order. Please email us  at orders@theescooterco.com.

Our refund policy lasts 14 days. If you change your mind and you no longer want your product please get in touch with us within 14 days of receiving your order. You will then have 14 days to return it to us.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact us at orders@theescooterco.com and we will advise you on how to return the order to us and provide you with a returns form.

Please note that we will not pay for shipping on returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theescooterco.com.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theescooterco.com

Shipping: Once you have contacted us we will will explain how to return your product.

To return your product, you should mail your product to: Orchard Business Park, Forsyth Road , Woking , GU21 5SB, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We can arrange for the item to be picked up however the cost of the return shipping will need to be paid for in advance and it will cost approx £40

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged & Faulty items

If you have received an item that is damaged then please email us immediately at orders@theescooterco.com

If your E-Scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 30-days of receiving the goods, then please email us at orders@theescooterco.com

If your scooter develops a fault after the initial 30 days period please get in touch and we will advise you. Please note that different brands have different warranties. 

Please note that, we cannot accept electric scooter returns without all original packaging and accessories, including the original box, manuals, cables, charger and all other items originally included with it. The scooter needs to be re sellable. We cannot accept a return if the scooter has shown to be misused and damaged through miss-use, been customised or altered in any way.

DUE TO CORONA VIRUS AND GOVERNMENT ADVICE, WE WON'T BE ABLE TO WORK ON SCOOTERS FOR 5 DAYS AFTER RECEIVING THEM DUE TO THE BACTERIA ON THE SCOOTERS. WE WILL GIVE YOU AN ESTIMATED TIMELINE VIA EMAIL AFTER WE HAVE RECEIVED YOUR SCOOTER. 

WE WILL ALSO HAVE REDUCED SERVICING STAFF DURING THIS TIME DUE TO SOCIAL DISTANCING.

WARRANTY INFORMATION FOR ZERO, DUALTRON, KAABO & E-TWOW

Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the Customers complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. The customer when purchasing through The E-Scooter Co. trading as E Scooter Professionals Ltd accepts and assumes all risk and liability associated to the use of an E Scooter and/or any other products purchased from The E Scooter Co. The customer accepts full responsibility and waivers their rights to hold E Scooter Professionals Ltd trading as The E-Scooter Co. or its owners from any liability caused in association, directly or indirectly with their use.