Delivery & Returns

Delivery

Please note Royal Mail strikes will occur throughout the year, please be aware of this. This may cause delays with any orders placed during this period. Orders placed during this period will be dispatched once strikes have ended and as soon as possible

Our E Scooters are shipped via DPD, FEDEX, UPS or Tuffnells Tracked, at a cost of £40 (excluding special promotions, which may include free shipping). We are currently offering free next working day delivery on all e-scooters in the UK.
To qualify for next working day delivery, orders must be placed before 12pm (Mon-Thurs) UK only. Orders placed after 12pm on Thursday will be sent on Monday, unless we instruct you otherwise.
All items will be dispatched within 24 hours of purchase, though please note that orders will not be dispatched over the weekend.
All electric scooter deliveries will need to be signed for.

Please be aware that Next Day Working Delivery is NOT guaranteed to the following destinations: Scottish Highlands, Northern Island, Channel / Offshore Islands. They will be delivered within two business days

EU and USA deliveries will vary, please see delivery times at checkout.

If the delivery is not signed for and no one is able to receive your delivery then our courier will put a card through your door allowing you to rebook a delivery with the courier or pick up the order from the depot. The electric scooter will be returned to us if the courier unsuccessfully attempts to deliver the order to you on 3 occasions.

Returning products to us

If you are returning a scooter you must ensure that it is securely packed, ideally in its original box to allow safe transit. If you no longer have the durable box in which the scooter was shipped we can provide another one upon request, though we may charge for this.

The goods must be sent back to us within 14 days of you telling us you wish to place a return. The customer must bear the cost of return shipping.

For full delivery and returns terms and conditions, please refer to our terms of sale.

Welcome to The E Scooter Family

The E-Scooter Co. is one of the leading electric scooter retailers in the UK. We stock top global brands and offer expert advice.

Before the E-Scooter Co. launched we really struggled to find ANY decent advice when we purchased our E Scooter. We saw people on them, and managed to buy one, but nobody actually HELPED us or told us what to do?!

There’s also more than one E Scooter so it’s easy to buy the wrong one when you have absolutely no idea what you are supposed to be doing (like we did). So, we wanted to change all of that. We wanted to share our E Scooter love!

I’m a 6’3 strapping bloke, my wife is a petite 5’2. We don’t need or want to ride the same E Scooter. Nobody explained this, so we realised that this gap in the market needed to be filled.

We want you to be able to get the perfect E Scooter for YOUR NEEDS. Because of this, we will provide you with all the information and guidance that you need to purchase the right product. Then you can enjoy scooting as much as we do!

In summary, our company guarantees:

• Your E Scooter is hand-picked for performance, quality and safety

• We personally test them to make sure they meet all necessary criteria, both for UK and Worldwide E Scooting

• We look to give our customers the best value for money and excellent customer service

• We will strife to give the best advice for your needs

• We want to ensure you are happy – like we are!

Please get in touch, and we shall look forward to helping you on your E Scooting journey!