Electric Scooter FAQs

Can you use an E-Scooter in the rain?

It’s advisable that that you check the instruction manual for each scooter. Please try and keep the battery dry.

Where should I store and charge my E-Scooter?

When storing your scooter, please keep it in a dry place and if you are not using the scooter frequently make sure that you charge it every 3 months for 30 mins. Please keep them away from flammable materials.

Do not charge your scooter near where you sleep at night.

Is it legal to use an E-Scooter in the UK?

Please check our E-Scooter Law page in the Buying Guide section of the site. 

How long does it take to charge?

Each E-Scooter will vary, please see our product page for information on individual scooters.

What do I do if I get a puncture?

Please see our Buyers Guide for further information. We also have information about servicing your electric scooter here, and storing and maintaining your electric scooter here.

What payment do you accept?

We accept payment via Visa, Mastercard, PayPal, Google Pay, Apple Pay. 

How long does it take to deliver?

Please see our Terms and Conditions of Sale 

What is the warranty?

The E-Scooter Co. only sell official UK products and they are covered by a manufacturers warranty.  Each E-Scooter will have different manufacturers warranties.

What is your returns policy?

Please see our Returns & Refunds section 

 

Pre Order:

When Pre Ordering stock, you will need to pay for the item in full. Please click on Pre Order delivery at checkout and we will ship the scooter so that you receive it on the next working day as soon as it arrives in stock.

All of the scooters that are available for pre order should be in stock on the date shown on the product page on the site. This is an approximate date and this may vary slightly which is out of our control. We will however keep you informed.

We will email you as soon as the scooter arrives and we will let you know when we ship the scooter to you. You will receive a Fedex tracking number.

If you would like a refund at any point before the scooter is shipped to you, please do get in touch: orders@theescooterco.com and we will be able to refund you.

 

How do I contact you?

orders@theescooterco.com

+44 20 4538 8475

 

THE E-SCOOTER CO.

Leading UK E-Scooter Retailer

Welcome to The E Scooter Family

The E-Scooter Co. is one of the leading electric scooter retailers in the UK. We stock top global brands and offer expert advice.

Before the E-Scooter Co. launched we really struggled to find ANY decent advice when we purchased our E Scooter. We saw people on them, and managed to buy one, but nobody actually HELPED us or told us what to do?!

There’s also more than one E Scooter so it’s easy to buy the wrong one when you have absolutely no idea what you are supposed to be doing (like we did). So, we wanted to change all of that. We wanted to share our E Scooter love!

I’m a 6’3 strapping bloke, my wife is a petite 5’2. We don’t need or want to ride the same E Scooter. Nobody explained this, so we realised that this gap in the market needed to be filled.

We want you to be able to get the perfect E Scooter for YOUR NEEDS. Because of this, we will provide you with all the information and guidance that you need to purchase the right product. Then you can enjoy scooting as much as we do!

In summary, our company guarantees:

• Your E Scooter is hand-picked for performance, quality and safety

• We personally test them to make sure they meet all necessary criteria, both for UK and Worldwide E Scooting 

• We look to give our customers the best value for money and excellent customer service

• We will strife to give the best advice for your needs

• We want to ensure you are happy – like we are! 

Please get in touch, and we shall look forward to helping you on your E Scooting journey!

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